The winners of the international program for nominating the best of the best in the industry of contact centers and customer service were announced on March, 23 in Moscow. In the final “Lime Collection" team competed with representatives of Alfa Bank and VTB Bank. As a result, LIME became the first MFI, which managed to win the category " The best collection team" for all years of the award.
"The Crystal Headset" is the most prestigious award in the field of customer service and contact centers in Russia and former CIS countries. Every year, the largest banks and other representatives of the financial sector, telecom operators, consulting companies, public sector organizations and many others participate in this event.